Shipping policy

At AQWA Gems, we’re proud to offer FREE worldwide shipping on all orders — because luxury should arrive without limits.

1. Order Processing:

All orders are processed within 2–4 business days. Custom-made jewelry may require additional preparation time, depending on design complexity.

2. Delivery Timeframe:

  • Within the country (Local Shipping): 5–7 business days
  • International Shipping: 10–14 business days

Please note: While we strive to deliver within the estimated timeframes, certain unforeseen situations — such as heavy rain, natural disasters, or regional flooding — may cause unavoidable delays. We appreciate your understanding in such rare instances.

3. Shipping Charges:

We believe in transparent shopping — that’s why shipping is 100% free, no matter where you are in the world.

4. Tracking Information:

Every order comes with a tracking number so you can follow your jewelry’s journey right to your doorstep. Your Order tracking number will be shared with you on your WhatsApp OR Email.

5. Customs & Duties:

International customers may be subject to import taxes or duties as per their country’s laws. These are the buyer’s responsibility.

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